TCS Blog

Tell Me About Contact Centers!

September 3rd, 2019

A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD).
The ACD engine is the “routing’’ engine that manages inbound and outbound media, making sure that phone calls, emails, chats, and texts are properly routed.
For inbound media, this advanced system has a myriad of configuration options and extensible features that offer the most  (More…)

10 Reasons Flex Is For You

July 29th, 2019

MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice for your enterprise business.
 
Security:
Communications are hosted in secure, tier 4 data centers with advanced security measures including full encryption. The Flex system is also dedicated to you and configured as an extension of your private network. Our  (More…)

Embrace The Cloud

June 10th, 2019

As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to Cloud to decrease IT complexity and drive ROI. For some organizations, these solutions can be more secure, predictable and scalable than on-premise solutions.

Hackers, cyber-terrorists, natural disasters, and man-made disasters are no match for Cloud. When you consolidate your hardware infrastructure or become completely hardware independent with a virtual disaster recovery and business continuity solution, you can provide a seamless, secure, redundant  (More…)

Disaster Recovery (DR) – Are You Prepared?

June 5th, 2019

With the rising waters of the Mississippi and Missouri Rivers, Disaster Recovery has come to the forefront of our minds. It’s one of those things like life insurance that you just don’t want to talk about. It’s easy to get apathetic and feel like it’s money that could be spent on other seemingly more important things in your normal day to day business life.

We insure our homes, our cars, our health for a sense of security in our personal lives,  (More…)

Geo-Redundancy: What You Need To Know

May 31st, 2019

When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters?

To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t have to store anything on my local PC.” We store our pictures online. We do our banking online. We do our shopping online. The history of these events are stored “on the cloud.” Or,  (More…)

FLEX Your Cloud Muscle with MiCloud Flex for Enterprise

May 22nd, 2019

Cloud Communications have been around long enough as a standard solution for your telephone needs that most people are comfortable with the concept. There are still stragglers who cling tightly to their traditional systems, but for the most part… people, including Enterprise customers, are embracing the Cloud. It is the wave of the future after all, right?

TCS has been a Mitel partner since the late 80s and have embraced the different flavors of their Cloud portfolio. The options for small  (More…)

Unified Messaging Keeps Remote Employees Connected

May 19th, 2019

Allowing employees to work remotely boosts productivity, boosts morale and gives your organization greater flexibility. If you work for a government agency, educational institution or nonprofit, you know that working remotely is already commonplace in many organizations.
unified messaging blog post
A lesson in flexibility
Consider the structure of a typical suburban school district. District headquarters houses the offices of the superintendent, the IT department and various  (More…)

Wanna Chat?

May 15th, 2019

In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute! Gone are the days of accepting that you’ll sit on hold for any length of time to get a problem resolved.

What does this mean in the world of technology?

Previously, you called our office to report  (More…)

Unified Messaging Keeps Remote Employees Connected

May 14th, 2019

Allowing employees to work remotely boosts productivity, boosts morale and gives your organization greater flexibility. If you work for a government agency, educational institution or nonprofit, you know that working remotely is already commonplace in many organizations.

A lesson in flexibility
Consider the structure of a typical suburban school district. District headquarters houses the offices of the superintendent, the IT department and various support staff members.  (More…)

The Impact Of Sensory Marketing

March 14th, 2019

Have you ever walked into a waiting room and had to cover your child’s eyes because the TV sitting in the corner was playing a kid-inappropriate soap opera, or it was blasting out shouting voices from a game show, or worse…playing slide after slide after slide discussing all the things that could go wrong, whether it’s diseases in a doctor’s office, or auto failures in a repair shop, or politics on the news? How does that make you feel? Do  (More…)