Blog
What Is UC Client?
TCS is happy to tell you about our everblü UC client, a Unified Communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications and...
How the Cloud Experts at TCS Pair You with the Perfect Business Phone System
At TCS, we don’t make potential customers wade through pages of product details. We don’t ask you to tell us the exact business phones you want. Instead, we consider your unique business needs and recommend a business phone system that best meets them. Here’s how our...
Discover the Functionality Your Cloud-based Business Phone System is Missing
So, you’ve got a cloud-based phone system and it’s leaving a lot to be desired. You thought transitioning to cloud would give your business an edge, but you’re left feeling like you might as well be working with a Rolodex and rotary phone. When simple processes like...
Catapult Your Business Phones into the 21st Century with Cloud
Your business phone system hails from the era of disco and dirty hippies. It saw the likes of hammer pants and shudders at the memory. Just last week your business phone system said, “When I was your age, we didn’t just summon phone numbers from thin air! There was...
TCS Responds to COVID-19 Crisis
Due to the nature of our business, TCS is classified as “critical and essential,” according to the CISA US Department of Homeland Security COVID-19 document. As such, we have a little leeway to conduct business as usual. That does not mean we won’t be taking some...
And The Survey Says…
When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...
Down Detector
Have you ever hopped onto the computer or wifi to log into your favorite website only to discover your internet service isn't working? It can be a little frustrating if you don't know whether your device is just having issues, or if there's a bigger problem. As your...
Is A Contact Center Hiding Within Your Business?
We've talked in depth about contact centers before, but how do you know if you're really in need of one? Many companies have the need but don't even realize it. Are you one of them? Check out this infographic and see if any of it sounds familiar to you. If this...
Kari’s Law & What You Need To Know
What do you know about Kari’s Law? Ever heard of it? Why is it important to you? What is it? In a nutshell: Karli’s law is an emergency notification law. It requires that all organizations with multi-line telephone systems provide certain aspects of 9-1-1...
7 Business Dynamics Ideal for Cloud Communications
Certain business dynamics are custom-made for cloud communications solutions. If you want to spend less time managing infrastructure and more time delivering an impeccable customer experience that will propel sales and help differentiate your business, it’s time to...