Blog
If It “Ain’t” Broke…
Do you remember the good ol’ days of the landline? Telephone calls over copper wire. What could be better? Right? It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works....
Tell Me About Contact Centers!
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers' questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the “routing’’...
10 Reasons Flex Is For You
MiCloud Flex takes the best of your on-premise telephone system and puts it into a highly secure data center, bringing your mission critical communications into the cloud and allowing you greater efficiency and mobility. See what we think makes Flex the right choice...
Embrace The Cloud
As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to Cloud to decrease IT complexity and drive ROI. For some organizations, these solutions can be more secure, predictable and scalable...
Disaster Recovery (DR) – Are You Prepared?
With the rising waters of the Mississippi and Missouri Rivers, Disaster Recovery has come to the forefront of our minds. It’s one of those things like life insurance that you just don’t want to talk about. It’s easy to get apathetic and feel like it’s money that could...
Geo-Redundancy: What You Need To Know
When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters? To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t...
FLEX Your Cloud Muscle with MiCloud Flex for Enterprise
Cloud Communications have been around long enough as a standard solution for your telephone needs that most people are comfortable with the concept. There are still stragglers who cling tightly to their traditional systems, but for the most part… people, including...
Unified Messaging Keeps Remote Employees Connected
Allowing employees to work remotely boosts productivity, boosts morale and gives your organization greater flexibility. If you work for a government agency, educational institution or nonprofit, you know that working remotely is already commonplace in many...
Wanna Chat?
In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute!...
Unified Messaging Keeps Remote Employees Connected
Allowing employees to work remotely boosts productivity, boosts morale and gives your organization greater flexibility. If you work for a government agency, educational institution or nonprofit, you know that working remotely is already commonplace in many...