When you think of Managed Services what do you think of? Information Technology (IT)? Unified Communications (UC)? Do you think of it as only being Cloud-based? Or do you recognize the On-Premise market as an entity of it? It encompasses all these things.
Managed Service offers a computing framework platform for organizations to remotely manage your IT infrastructure. This may also extend to managing the end-user to protect against viral intrusions and other types of malware. Basically, it allows the Managed Service Provider (MSP) to monitor servers, firewalls, exchange servers, routers or switches, and active directory servers from a centralized console.
In a nutshell, it is the practice of outsourcing certain processes and functions to help improve quality, communications, and service while reducing business operating costs. It simplifies your IT operations, increases user satisfaction, and provides the mobility needed in our (hopefully soon) post-pandemic world.