by Cristy Herron | Feb 18, 2020 | Cloud, Contact Center
When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...
by Cristy Herron | Feb 10, 2020 | Cloud, Contact Center
We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them? Check out this infographic and see if any of it sounds familiar to...
by Cristy Herron | Sep 3, 2019 | Call Reporting, Cloud, Contact Center, Mitel
A Contact Center is a way to funnel all your incoming calls/media into a focused group of people, adept at handling your customers’ questions and concerns. The way it processes these calls is through Automated Call Distribution (ACD). The ACD engine is the...