TCS Blog

Posts Tagged ‘customer service’


And The Survey Says…

February 18th, 2020

When you think about the experience that your customers have when they call your business, how do you feel?
Are they sitting on hold for too long?
Are they hanging up before their call is answered?
Are they being transferred from person to person to person in order to get a resolution to their problem?
What are their pain points?
Customer Service Pain Points!
One of the largest problems businesses face (and one of the most important) is how to address this very thing.
U.S. Consumer  (More…)

Is A Contact Center Hiding Within Your Business?

February 10th, 2020

We’ve talked in depth about contact centers before, but how do you know if you’re really in need of one? Many companies have the need but don’t even realize it. Are you one of them?
Check out this infographic and see if any of it sounds familiar to you.

 
If this sounds familiar, let us know.
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Wanna Chat?

May 15th, 2019

In this day and age, instant gratification is practically a requirement when you’re trying to find assistance. The ease of finding information and knowledge on the internet has given us the mindset that when we need something, by golly, we need it right this minute! Gone are the days of accepting that you’ll sit on hold for any length of time to get a problem resolved.

What does this mean in the world of technology?

Previously, you called our office to report  (More…)