And The Survey Says…

When you think about the experience that your customers have when they call your business, how do you feel? Are they sitting on hold for too long? Are they hanging up before their call is answered? Are they being transferred from person to person to person in order to...

Down Detector

Have you ever hopped onto the computer or wifi to log into your favorite website only to discover your internet service isn’t working? It can be a little frustrating if you don’t know whether your device is just having issues, or if there’s a bigger...

If It “Ain’t” Broke…

Do you remember the good ol’ days of the landline? Telephone calls over copper wire. What could be better? Right? It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works....